Zazzle T-shirt

Zazzle is driving me crazy tonight. My account says I have $40.41 of cleared earnings. So I ordered merchandise that it should have covered completely, only it says I can only use $32 of my earnings. So I emailed their support to find out why and they say only $32 is cleared, even though my account page as I view it says $40. #confused. I hope it's worth it. This is going to be the most expensive t-shirt I've evre bought. This is the logo I will have on it.